FAQ | Support Center
Comprehensive information regarding Hino Systech Vietnam's products, solutions, implementation processes, and support services, categorized into 10 key topics.
General information about Hino Systech Vietnam, a 100% Japanese-owned company and member of the Hino Systech Japan Group with over 75 years of experience.
01 Featured question
Hino Systech Vietnam is a wholly Japanese-owned enterprise and a subsidiary of the Hino Systech Japan Group, bringing over 75 years of industry expertise. We specialize in delivering automation, SCADA, OCC, and EMS solutions, alongside manufacturing industrial control panels in Vietnam.
02 Featured question
Our headquarters is located in Hanoi. Our engineering team executes projects nationwide, providing 24/7 remote technical support for Japanese and Korean FDI clients, as well as large industrial plants.
Hino Systech Japan was established in 1949. For over 75 years, the company has operated in the fields of industrial control, factory automation, and energy infrastructure for major Japanese corporations.
Our primary client base consists of Japanese, South Korean, and European FDI manufacturing facilities operating in Vietnam. We also partner with leading enterprises across the energy, pharmaceutical, food and beverage, textile, and electronics industries.
Our team consists of over 80 electrical, automation, and software engineers trained to Japanese standards. They hold certifications from Siemens, Mitsubishi, Rockwell, AVEVA, and other major industrial platforms.
Our core values are rooted in Japanese-standard quality, process transparency, strict adherence to project timelines, and a commitment to being a long-term partner to our clients throughout the entire project lifecycle.
Control panels, automation systems, and products manufactured to Japanese industrial standards.
01 Featured question
Our manufacturing capabilities include Motor Control Centers (MCC), PLC control panels, low voltage distribution boards, and specialized automation panels. We also design and build custom electrical enclosures tailored to meet the specific requirements of individual projects.
Our products are engineered and manufactured in strict compliance with IEC, JIS, and TCVN standards. Furthermore, all equipment undergoes rigorous quality control testing based on internal QC procedures that are directly on par with Japanese manufacturing facilities.
We integrate genuine components from leading global manufacturers such as Siemens, Mitsubishi, Schneider, and Rockwell, alongside other reputable industrial suppliers. Equipment is carefully selected to perfectly align with the technical specifications and budgetary requirements of each individual project.
SCADA, OCC, and EMS solutions, along with control system integration for manufacturing plants.
01 Featured question
We develop centralized monitoring and control SCADA systems, Operation Control Centers (OCC), and Energy Management Systems (EMS) tailored for manufacturing plants and industrial infrastructure.
02 Featured question
Yes. We provide seamless integration with your existing PLC, DCS, MES, and ERP systems utilizing standard industrial communication protocols (such as OPC UA, Modbus, and PROFINET).
03 Featured question
We deploy our solutions on industry-leading platforms including AVEVA, Ignition, and SIMATIC WinCC, customized to scale and align with your specific project requirements.
Yes. We engineer centralized SCADA monitoring and control systems, as well as Operations Control Centers (OCC), tailored for manufacturing facilities and energy infrastructure.
Yes. Our solutions seamlessly interface with existing plant-level EMS, SCADA, or MES platforms to enable real-time data sharing and synchronization.
Hino Gateway 378 is a dedicated data communication device that connects rooftop solar systems to EVN’s monitoring and control infrastructure, fully complying with Decision 378/QD-EVN and Decree 58/2025/ND-CP.
Self-consumption rooftop solar installations with a capacity exceeding 100 kWp that are mandated by current regulations to transmit operational data to EVN.
The deployment consists of three main phases: - Site survey and assessment of the existing system - System design, hardware customization, and installation - Operational configuration and formal integration with EVN's system
The entire process takes approximately 1 week, covering site survey, site-specific hardware customization, installation, configuration, and final connectivity testing with EVN.
Our monitoring architecture is scalable to suit all capacities—from large-scale utility/IPP solar projects to commercial and industrial (C&I) rooftop installations tailored to site-specific conditions.
Yes. Our Zero Export control solution dynamically manages inverter power output using multi-level control logic, preventing reverse power flow into the grid and ensuring safe operations.
Yes. The gateway receives active power curtailment and dispatch commands from EVN's control center and automatically regulates the connected inverters to ensure grid code compliance and system stability.
Yes. We provide comprehensive Operations & Maintenance (O&M) services to support continuous, long-term system performance following commercial operation.
The project implementation process, from site surveys and design to installation, commissioning, and final acceptance.
01 Featured question
Site Survey & Assessment → Detailed Engineering Design → Fabrication & Software Programming → On-site Installation → Testing & Commissioning → Final Acceptance & Handover → Warranty & After-Sales Support
Depending on the scale and complexity, a standard project typically ranges from 4 to 16 weeks. A precise milestone schedule is clearly defined and committed to in the contract.
Yes. Our engineering team provides nationwide deployment alongside 24/7 remote technical support.
Maintenance services, technical support, and operational assistance post-handover.
01 Featured question
Products and control systems are covered under terms specified in the contract (typically 12 to 24 months), with optional planned preventive maintenance services available.
Yes. We offer 24/7 remote support and a rapid response dispatch team for critical incidents affecting production operations.
Yes. We supply genuine spare parts and components, alongside system upgrade and retrofitting services.
Electrical safety standards, quality management, and certifications applied throughout our projects.
01 Featured question
All electrical design and installation practices comply with international and local standards—including IEC, JIS, and TCVN—as well as strict plant-specific EHS (Environment, Health, and Safety) regulations at customer facilities.
Our operational workflow aligns with ISO 9001 standards, enforcing stringent quality assurance and quality control (QA/QC) protocols based on Japanese engineering practices.
Yes. We engineer customized solutions tailored to demanding environments, including cleanrooms and explosion-hazardous areas (Ex-certified), in strict accordance with industry-specific requirements.
Research and development capabilities, along with the core technology platforms mastered by Hino Systech.
01 Featured question
We specialize in PLC/SCADA programming, factory automation, Industrial IoT (IIoT), and operational data analytics.
Yes. Our dedicated R&D team engineers customized solutions optimized to align with the unique operational requirements of each production line.
Yes. We deploy IIoT monitoring system architecture, predictive maintenance models, and data-driven energy optimization solutions.
The industrial sectors that Hino Systech currently serves and has served in the past.
01 Featured question
We serve a wide range of sectors, including energy, pharmaceuticals, food & beverage, textiles, electronics, and general manufacturing.
Yes. The majority of our clientele consists of Japanese, Korean, and European FDI manufacturing plants operating in Vietnam.
Yes. We engineer scalable, cost-effective solutions tailored to the specific size, scope, and budget of small and medium-sized enterprises (SMEs).
Information regarding quotations, contract types, and payment terms.
01 Featured question
Submit your request via our Contact Us page. Our engineering team will conduct a requirement analysis and site assessment to provide a detailed, complimentary proposal.
We offer both lump-sum turn-key and itemized contracts, with flexible milestone-based payment schedules aligned with project deliverables.
Maintenance pricing is determined by the scope of work and service frequency, with terms clearly defined in a dedicated Service Level Agreement (SLA) or maintenance contract.
Training programs, technology transfer, and the development of technical personnel.
01 Featured question
Yes. We provide complete technology transfer and hands-on training for your operational and maintenance teams upon system handover.
Our engineering team undergoes rigorous training aligned with Japanese engineering standards and holds official certifications from industry leaders, including Siemens, Mitsubishi Electric, Rockwell Automation, and AVEVA.
Yes. We actively recruit electrical, automation, and software engineers. Please visit our Careers page or contact us directly for current openings.
No matching questions found.
Technical Support
Guaranteed response within 24 business hours — complimentary solution consulting.
